For everyone
Parcels, installing the ad and photos
How the ad gets to the space, when it must go up, and the photos that prove it.
The parcel
If our production team makes the ad, they print it and send it to the space owner as a parcel. The advertiser gets the tracking number by email when it ships. The booking page shows where it is up to.
Installing
The space owner confirms the parcel has arrived, puts the ad up in the listed space for the booked dates, and takes the photos the app asks for. The ad must be installed within 3 days of the start date. The owner takes it down when the booking ends.
Photos
The advertiser sees the install photos on the booking page. During the booking you can ask for a new photo once every 7 days.
When something is late
- Parcel late: ask from Help and support on the booking; we chase our production team.
- Ad not up by the start date: tell us from Help and support. If it is not installed within 3 days of the start date, the advertiser gets a full refund. See Problems with a booking.